Keynote Speaking

RYAN’S MOST REQUESTED KEYNOTES

  • THANKS FOR COMING IN TODAY! CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE!

    By providing your customers with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what we often forget is that great customer experience starts with happy employees. Ryan shares immediate, low-cost solutions to transform your workplace into a customer-centric enterprise.

  • THE POWER OF B.P.A. - BLOWING PEOPLE AWAY (BOTH YOUR CUSTOMERS AND YOUR EMPLOYEES)!

    By empowering your employees, you open the floodgates for unparalleled customer experience. In this content-rich presentation, Ryan will share best practices and strategies that lead to an amazing customer experience!

  • WINNING CUSTOMER EXPERIENCE STRATEGIES

    Ryan shares how to create a customer experience that will create loyal raving fans out of your customers that will keep them coming back again and again.

Charles Ryan Minton - Keynote Speaker

“Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— JOSEPH SAVARISE, Executive Director, Ohio Hotel & Lodging Association

  • 70% of buying experiences are based on how the customer feels they are being treated.

  • 55% of consumers would pay more for a better customer experience.

  • Only 31% of organizations recognize and reward employees across the company for improving the customer experience.

  • In the U.S., the estimated cost of customers switching due to poor service is $1.6 Trillion.

  • 89% of customers get frustrated because they need to repeat their issues to multiple representatives.

  • It takes 12 positive customer experiences to make up for one negative experience.

  • 91% of customers who had a bad customer experience won’t be willing do business with your company again.

  • 89% of consumers have stopped doing business with a company after experiencing poor customer service.

  • 95% of consumers talk about poor customer service experiences with other people.

  • 80% of companies say they deliver 'superior' customer service; however, 8% of people think these same companies deliver 'superior' customer service.

  • 82% say that getting their issue resolved quickly is the number 1 factor to a great customer experience.

  • It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.